Cancellation Policy, Privacy Policy & Disclaimer
Date Effective: 1st February 2024
At Honi Health, we respect your privacy and are committed to safeguarding your personal information. This privacy policy outlines how we collect, use, disclose, and protect your data in accordance with applicable privacy laws.
Information Collection and Use: We may collect personal information, such as your name, contact details, health history, and dietary preferences, to provide you with personalised nutrition services and improve your overall experience with us. Rest assured, your information will be kept confidential and only used for relevant purposes with your consent.
Data Security: Your personal data is treated with the utmost care and protected against unauthorised access, alteration, disclosure, or destruction. We use industry-standard security measures to ensure the safety and confidentiality of your information.
Data Sharing: Your personal information will not be shared, sold, or disclosed to third parties without your explicit consent, except in cases where it is required by law or necessary to fulfill our services with trusted partners. However, aggregate and anonymized data may be used for statistical purposes or research to enhance our services.
Communication: By providing your contact details, you consent to receive communication from us regarding appointment reminders, nutrition updates, and other relevant information. You have the right to opt-out of such communications at any time.
HEALTH DISCLAIMER:
The information provided by Honi Health is for educational and informational purposes only and should not be considered as medical advice or a substitute for professional healthcare. Our services are designed to support general well-being and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Individual Health Considerations: Every individual is unique, and the effectiveness of nutritional advice may vary based on personal health conditions, allergies, medications, and lifestyle factors. We strongly advise consulting with a qualified healthcare professional before making any significant dietary changes or taking supplements.
Personal Responsibility: By using our services, you acknowledge and accept that you are solely responsible for your health choices and decisions. Honi Health and its representatives are not liable for any health-related outcomes resulting from the information provided.
By accessing our website and engaging with our nutrition services, you agree to the terms of this Privacy Policy and Health Disclaimer. We reserve the right to update or modify these policies, and any changes will be communicated through our website.
If you have any questions or concerns regarding your privacy or health-related matters, please don't hesitate to contact us here.
CANCELLATION POLICY:
If, for any reason, you need to cancel or reschedule your appointment, kindly provide us with at least 48 hours notice. If you need to cancel/reschedule your booking within this period and we're unable to fill the appointment, your deposit will be void. Deposits are non-refundable but can be used towards rescheduled appointments within 4 weeks of the original appointment. We understand that unforeseen circumstances may arise, and exceptions can be made on a case-by-case basis. Thank you for understanding.
If for any reason Honi Health needs to reschedule your appointment, as much notice as possible will be given. You will not be charged a cancellation fee and your appointment will be rescheduled to a new time that works for you and Honi Health.
HOW TO CANCEL AN APPOINTMENT:
To cancel or reschedule an appointment, please use the online link sent to you in your confirmation email. Alternatively you can email us at hello@honihealth.com
RUNNING LATE?
If you are running late to an appointment, please kindly let us know by giving us a call, text or email. Please note your appointment time may be cut short where there are clients booked directly after your session. The standard consultation fee applies to all late appointments. Please note that any missed appointments without 48 hours notice will be non-refundable.
REFUND POLICY:
Services, testing that have already been provided are not refundable. Treatment packages and programmes are not eligible for refunds, irrespective or whether they have been paid for in full or through a payment plan. As herbal medicines are dispensed specifically for each individual, they are strictly non-refundable. Supplements are also non-refundable unless there is a quality issue.
For physical products purchased on this website:
Refunds are not available for change of mind. If you are not satisfied with a product you have purchased, please contact Honi Health by phone or email within 24 hours of receiving the product so that we can resolve the issue.
For digital products purchased on this website:
Refunds are not available for change of mind. If you are not satisfied with a digital product you have purchased on this website, please contact Honi Health within 7 days of purchasing the digital product so that we can resolve the issue.
ONLINE STORE:
Payments made through the online store are securely processed via Stripe or AfterPay. Payments made for consultations or other services provided may be required in advance of your consultation or other service. Pre-payment for consultations can be made through the bookings page on our website, which is integrated with Cliniko.
Delivery of Goods:
Physical products purchased on this website are delivered by New Zealand Post. Your product/s will be shipped within 1 business days from date of purchase (unless there is a public holiday, in which they will be shipped on the next business day). Products will not be shipped until payment has been received.
Payment Terms:
Online Consultations & Prescription Products
Payment for services and products including consultations can be made securely when making a booking or purchasing a product. Pre-payment equivalent to 50% of the initial consultation fee and follow up fee, and 100% of the mini consultations fee, are required for appointments made online. If for some reason your appointment pre-payment is not made, you will be issued an invoice after your appointment for the cost of the consultation and the cost of any other products or services you agree to purchase at your appointment. For payments that need to be made post-consultation, you will be emailed an invoice that allows you to pay online.
Invoices must be paid by the stated date on the invoice. If you find yourself unable to meet this obligation, please contact me before the invoice is due so that we can resolve the issue.
Consultations & Treatment Packages
If purchasing a treatment package, you agree to:
a) Pay the full cost of the treatment package
b) Make payments on time if following a payment plan, as per the conditions outlined when purchasing your treatment package
c) Make full payment irrespective or whether or not you attend consultations or complete the treatment package
d) Take responsibility for the outcome of your treatment by attending all consultations and following recommendations to the best of your ability.
INTELLECTUAL PROPERTY:
All written content on this website has been carefully and extensively created by Paige Dunlop. If an external source has been used, this will be acknowledged. Do not copy content or republish it as your own.